I have a general membership enquiry. Who can I contact?
I have a general membership enquiry. Who can I contact?
Please contact our membership services team on
memberships@nsw.rugby or 1300 733 899.
I have a product &/or order enquiry. Who can I contact?
I have a product &/or order enquiry. Who can I contact?
Please send your enquiry to us via email, waratahs@mberplus.com.au.
I am selecting my entitlements & see a credit. What is this for & can
I use it?
I am selecting my entitlements & see a credit. What is this for & can I use it?
This credit is available for you to use within this shop and has been provided as part of your
Membership.
How can I apply credit to my order?
How can I apply credit to my order?
You can apply your credits at the final stage of the checkout.
I cannot see my assigned credit. Who can I contact?
I cannot see my assigned credit. Who can I contact?
Please send an email to waratahs@mberplus.com.au
Can I use credits for postage/shipping?
Can I use credits for postage/shipping?
No, you cannot use your assigned credit to cover postage/shipping.
Does credit get removed?
Does credit get removed?
Your credit will remain in your account for the duration of the Membership season, if it is unused
at the end of the 2025 season, it will be forfeited.
How can I personalise my own Membership items?
How can I personalise my own Membership items?
Selected items can be personalised with a name. Simply insert your required name/s within our
product page(s) prior to adding your item/s to cart.
What are the delivery timings for my order?
What are the delivery timings for my order?
Your membership items are made to order. For standard delivery, please allow 14-18 business days
for delivery. For express delivery option, please allow 7-14 business days for delivery.
I can see credit at the top of my screen however it’s not being added
to my shopping cart. How can I proceed?
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
Available credits are not applied until the final stage of checkout. Please proceed to the payment
stage to have your credits applied.
Why can’t I see ‘ADD TO CART’ for various membership items?
Why can’t I see ‘ADD TO CART’ for various membership items?
For any item with multiple design options, please click on your preferred design. ADD TO CART
button will then appear for you to proceed.
I submitted my order however didn’t receive an order confirmation.
What do I do?
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can
view your recent order. Alternatively, please contact us via email waratahs@mberplus.com.au.
I haven’t received my order yet. Who can I contact?
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a
tracking number and link. Please follow this link and input your tracking number to monitor your
delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be
returned to us for confirmation & re-sending out to you. Alternatively, please contact us via
email waratahs@mberplus.com.au and include your
order reference number.
I received my delivery however there is an item/s that is
missing/damaged. Who can I contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via email waratahs@mberplus.com.au
and include your order reference number as well as any photos of your item/s you could share with
us.
I’d like a refund. Who can I contact?
I’d like a refund. Who can I contact?
Please contact us via email waratahs@mberplus.com.au
and include your order reference number.